We offer a full refund not including postage on non personalised items for any reasonable reason once they have been sent back to us.

We do not offer refunds on personalised items unless there is proof of the damage/fault as they cannot be resold.

Processing time is the time in which the product may take to make not the time it will take to get to you.

DISCLAIMER – We are not responsible for orders once they have been shipped and that no refunds or replacement will be offered for orders mailed to an incorrect address on file.
Buyers should double check their mailing address on file is up to date and accurate before placing an order.

Please contact us if you have any queries regarding our returns policy.

enquiries@sophellacrafts.com
07718065876